Return & Refund Policy

Return & Refund Policy

Last updated: September 15, 2026

Thank you for shopping with Dubai Mart Pro.

We want our customers to receive their orders with confidence. Please read the following policy before placing your order.

1. Open & Check Before Payment

We offer customers the option to open and check the parcel before making payment, where this service is available through the delivery provider.

We strongly recommend checking the product, packaging, model, quantity, and visible condition of the item before accepting the order.

Once the order has been checked and accepted, the order is considered successfully delivered.

2. No Change-of-Mind Returns

We generally do not accept returns or provide refunds simply because a customer has changed their mind, ordered the wrong item, or no longer wants the product.

Please carefully review the product description, specifications, images, and size/details before placing your order.

3. Damaged or Defective Products

If you receive a product that is defective, damaged, or does not match the product ordered, please contact us as soon as possible after delivery.

Depending on the product and applicable warranty, we may arrange an appropriate solution such as repair, replacement, or another remedy available under applicable law.

Please provide your order number and clear photos or videos of the issue when contacting us.

4. Warranty

Some products may include a manufacturer's or seller's warranty.

Warranty coverage depends on the individual product and its stated warranty terms.

Warranty does not normally cover damage caused by:

  • Accidents or physical damage

  • Misuse or improper use

  • Water or liquid damage where the product is not water-resistant

  • Unauthorized modification or repair

  • Normal wear and tear

  • Failure to follow the product's instructions

Please check the warranty information provided with your product.

5. Refunds

Dubai Mart Pro does not provide cash refunds for ordinary change-of-mind requests or customer preference.

Where a refund is legally required or specifically approved by Dubai Mart Pro, the refund will be processed using the appropriate payment method and subject to applicable terms.

6. Before Accepting Your Order

Because we offer an open-and-check-before-payment option, customers are encouraged to inspect their parcel before paying.

If you notice visible damage, missing items, or an incorrect product during inspection, please notify the delivery person and contact us immediately.

7. Contact Us

For questions regarding returns, defective products, or warranty claims, please contact:

Dubai Mart Pro
Email: dubaimartpro@gmail.com
Location: Sharjah, United Arab Emirates

Please include your order number, customer name, and details of the issue when contacting us.

Important

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded under applicable UAE law.